RIGHT OF WITHDRAWAL AND REFUNDS
1 Only if the Customer who stipulates the contract is a Consumer (meaning by this definition any natural person who acts on the site for purposes unrelated to any entrepreneurial or professional activity carried out), will he have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within the thirty-day period (30) working days, starting from the day of receipt of the products purchased on the site.
2 To exercise the right of withdrawal, the Customer must send an email to email@example.com within 48 hours (2) working days starting from the day of receipt of the Products, specifying the Order number and the item code(s) for which you intend to exercise the right of withdrawal.
3 After receiving the email referred to in the previous article, the Customer will receive all the instructions for returning the Product(s).
4 The right of withdrawal is subject to the following conditions: - the returned Products must be returned in their entirety and not on parts or components of them even in the case of kits; - the returned Products must not have been used or damaged; - the returned Products must be returned in their original undamaged packaging; - the returned Products must be sent to the Seller in a single shipment. The Seller reserves the right not to accept Products from the same Order returned and shipped at different times; - the returned Products must be delivered to the courier within thirty (30) business days from the date you received the products; - in the event that the Seller, following the purchase of a specific package of Products, offers the possibility of purchasing them at a lower price than the ordinary price charged by purchasing them individually (e.g. 5x4, 3x2 etc.), the right of withdrawal it can also be exercised with the return of only some of the products purchased: in this case the price will be recalculated taking as reference the price normally charged for the purchase of the individual product. In all other cases (e.g. combined sales, prize operations etc. etc.) the right of withdrawal can only be exercised with the return of all the Products purchased, therefore excluding partial returns.
5 In case of return, shipping costs are borne by the Customer.
6 The Seller undertakes to also bear the initial shipping costs of the Products exclusively in the event of damage to them due to transport or errors in shipping by the Seller himself. Only in these cases, the Seller will also refund the amount that the Customer paid as shipping costs. The Seller will send an express courier to collect the Product at the address indicated by the Customer.
7 For the return, the Customer must use exclusively the courier indicated by the Seller in the return instructions: in this way the Customer will not have to personally pay the costs incurred for returning the purchased products because this payment will be made, for his account, directly from the Seller. Subsequently, the Seller, with the exception of the provisions of the previous point 8.7 and for cases of return due to product defect, will withhold from the refund due to the Customer a lump sum equal to the cost previously incurred for shipping and delivery to the Customer's home of the products purchased or the shipping costs normally expected for the Italy of delivery. Furthermore, from the moment the purchased products are returned to the courier indicated by the Seller in the online return form, the Seller exempts the Customer from any responsibility in the event of loss or damage to the products during transport.
8 In the case of exercising the right of withdrawal without respecting the methods indicated above (e.g. after 30 days required by law, or without having followed the return instructions), the Seller will resend the purchased Products to the Customer, also charging the additional shipping costs.
9 The right of withdrawal cannot be applied in the case of customized products upon explicit request of the Customer at the time of placing the Order.